IT plays a vital role in making the business run – whether you are a small company or a large corporate house. Both IT and business go hand-in-hand. As the business increases, the IT demand increases. The IT infrastructure changes very often as a result of technological advancement. In order to manage the IT infrastructure and keep pace, it has become mandatory to have good IT services in place.
Here’s where the managed services provider (MSP) comes to your rescue. Enterprise Technology Services is the MSP that takes care of out-sourcing all your IT requirements right from planning, execution, maintenance on a day-to-day basis. You will find their team working independently without the interference in your company matters.
Below are the essential factors that you need to ask yourself if you are planning to move into MSP.
Which services are offered?
There are companies that offer different packages depending upon your requirement. Few of them provide only service while some provide turn-key projects build-up from scratch. It is essential you have your expectations shortlisted and accordingly approach for the right service requirement. Below are tentative general points for you to ask.
- The IT investments vs actual cost of MSP.
- The risk factors of opting for MSP
- The critical areas that need your attention and cannot be outsourced.
- Auditing of your existing system and suggestion to improve them.
Which sectors does it cater to?
The IT requirement for each sector is different. For instance, the IT setup for the healthcare industry will be completely different that or retail industry. Hence, you should know whether the MSP in question has sufficient know-how of your industry. If the company is having the knowledge, it will make things simple and easy for both.
What is the expertise level?
IT is a vast field of development. There is expertise in each sub-field such as providing networking setup, web services deployment and maintenance, artificial intelligence and so on. You should get the right expertise that cater to your requirements. The expertise includes the overall experience of the company as well as the staff they deploy to complete your job.
Is the team having dedication?
In order to keep your business on track, it is essential that the support system is in working order at all times. Your MSP should have zeal and dedication to work and to provide.
- Round the clock service and support.
- Has technical capabilities to overcome pressure in all kinds of adverse situations.
- Has an understanding of your business requirements
- Plays an active role in giving suggestions for improvement of the business.
These are bare minimum basic requirements for selection of right MSP. There are many other factors such as the composition of your business, geological areas, the budget that will depend on your MSP selection.