FAQs

All your Questions answered in one place
Where are your development centers based?
We have development centers in several cities across Pakistan, including Lahore & Sialkot. New development centers are shortly coming up in United Kingdom and Saudi Arabia.
If your development resources are located overseas, will there be a local project manager in the US?
We can provide a local project manager to our clients. This service is available for an additional price.
How do you handle communications and meetings in case your development resources are located abroad?
We use Skype or telephone calls for scheduling the meetings. We provide our customers with the access to our project management tool, which allows them to monitor the progress of their project at any hour of the day.Additionally, to enable sensible and effective communication, we allow customers a 1-hour overlap as per their time zone. During this period, the customer can interact with the entire team or the main resource(s) depending upon the requirement. If the customer wants us to work at certain hours (i.e. outside our normal hours of operation); we can do it for an additional price.
Can you provide the summary of the experience and skills of each of your application development resources?
We are bound by the confidentiality agreement, and will be unable to share these details. A large number of full-time developers are a part of our pool, working on different in-house and client projects. At different times, the available resources are different and unique. You can be assured that only the best quality, trained and experienced resources will work on your project and meet your requirements.
Do you guarantee the security and confidentiality of our intellectual property?
This clause is covered in the IP contract, and NDA is also signed between Matrix Intech Solutions and the customer specifying the same. The same clause is also covered in the contract signed between Matrix Intech Solutions and its employees. In addition, we audit our processes and train employees on a regular basis. These efforts ensure that our customers' intellectual property is always secure.
Do you provide system documentation?
We provide the SRS documentation to the client. The code will have comments to facilitate easy comprehension. Our documentation is comprehensive and self-explanatory.
Do you provide end-user documentation?
We will provide end-user documentation if the clause is included in the work contract and quoted by Matrix Intech Solutions.
How do you handle change requests from your customers?
We have a standard procedure of handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes. Matrix Intech Solutions is a leading technology services outsourcing company offering Website & Applications development services for the past 2 years, and can help you avail reliable, robust and scalable software solutions customized to your needs. To outsource your software development requirements to us, get in touch with our executives, we will be glad to assist you.